Galva Coat Industries (“We” or “Our”) has published this privacy policy (“Privacy Policy”) to ensure that you can clearly understand our data protection practices and policies as you use or visiting our website (together “Galva Coat Industries digital services”). This Privacy Policy describes the types of information we collect, how we use the information, with whom we share it, and the choices you can make about our collection, use and disclosure of your information.

Protecting your data, privacy and financial details is of utmost importance to us. We are obliged to take precautionary measures to protect your valuable information against unauthorized access, theft, destruction, alteration, or disclosure which includes physical access security and encryption.

For the purpose of the data protection legislation, the data controller is Galva Coat Industries who is licensed by the Department of Economic Development in the Emirate of Abu Dhabi to carry out the commercial activities and business and is bound to fulfil the applicable regulations and licensing conditions in UAE. The head office of Galva Coat Industries is at MW4, Musaffah Industrial Area, Abu Dhabi, UAE.

What type of information do we collect from you?

We will collect, process, store and transfer the following Information you provide when filing in the forms of the Website:

• Identifying information i.e. information used to identify a specific individual such as: your name, date of birth or national ID number, address, [place of birth], [nationality], [country of residence], [passport number and place of issue], telephone number, email address and other similar information and [ID images including copies of address proof, identification and other documents].
• Financial information, such as the full bank account numbers, [source of funds] and/or related information that you give us when you use our Services.
• Website technical information, including the Internet protocol (IP) address used to connect your computer / phone / any other device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform; your physical location via GPS, your location as identified by your mobile operator.
• Website profile and usage information, including the full Uniform Resource Locators (URL) including date and time; what you viewed or searched for; page response times, download errors, cookie-based information, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number or our representatives at any time.
• If you are using our services through a third party, then they should have provided you with their own privacy notice in order to tell you (whether online or in person) how they may process your personal information.

How do we use the information collected from you?

• To carry out our contractual obligations to you and provide you with the information, products, and services that you request from us, and provide you with information on other services we offer that are similar to those that you have already purchased or enquired about.
• To comply with legal and regulatory requirements, Know Your Customer (KYC) and Anti Money Laundering (AML) requirements as required under local laws and global treaties/ jurisdictions.
• To notify you about changes to our services.
• To create, manage and maintain your experience on the website.
• To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
• To improve our website to ensure that content is presented in the most effective manner for you and for your computer or mobile device.
• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

You have the right to withdraw consent to marketing -if any- at any time by using the 'unsubscribe' or 'preferences' option in the email or text message or by contacting the Customer Care team at admin@galvacoat.ae

Disclosure of Collected Information

We shall take appropriate measures to protect your information and shall restrict this information to only those personnel who are bound to discharge their duties for effecting our services. Any information shared with third parties shall be subjected to non-disclosure contractual requirements.

You agree and consent that Galva Coat Industries may process, store, transfer and disclose, without the need for further consent or approval from you or notification to you, your information, your account information and information regarding your use of any of Galva Coat Website or services to the following and in the following situations:

• We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries.
• We may share your information with selected third parties including: Business partners, suppliers, and subcontractors for the performance of any contract we enter into with them or you.
• Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others; and Analytics and search engine providers that assist us in the improvement and optimisation of our website.
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or for the performance of our agreement with you and is necessary for our legitimate interests.
• Legal and regulatory bodies such as the United Arab Emirates Central Bank, fraud prevention agencies, our professional advisors and/or the courts when it is necessary for our legitimate interests (e.g. to obtain legal advice or for fraud prevention purposes) and/or when we have a legal obligation to do so.
• Organisations that provide us with business support services. This processing is undertaken as it is necessary for the performance of our agreement with you and is necessary for our legitimate interests.
• its affiliates (including their employees, directors, and shareholders), third party service providers or counsels who are under a duty of confidentiality to Galva Coat Industries.
• Any actual or potential participant or sub-participant in relation to any of Galva Coat Industries rights and/or obligations under any agreement.
• Any court or tribunal or regulatory, supervisory, tax or other governmental or quasi-governmental authority.
• Any regulative authority or credit bureau (including to the Al Etihad Credit Bureau) or reference agencies as the Bank chooses to use from time to time for the purposes of obtaining or providing credit references and other information.
• Any affiliates or third-party service providers through which Galva Coat Industries provides services to you.
• Any party that Galva Coat Industries reasonably believes to be acting on your behalf, payment recipients, beneficiaries of your account, nominees, attorneys, etc.
• Any party that Galva Coat Industries engages for the purpose of processing your transactions or for the purpose of processing or storing your information, whether in the UAE or abroad.

The sharing of such data would be restricted to sharing of the minimum information required for such purpose.

Storage of Personal Data

• The data that we collect from you shall be stored and processed within the local geography. There might be circumstances when your data may be transferred to, and stored at, a destination outside the local geography.
• It may also be processed by staff operating outside the local geography who work for us or for one of our suppliers.
• Such staff maybe engaged in, among other things, the fulfilment of your money transfer, the processing of your payment details and the provision of support services.
• By submitting your personal data, you agree to this transfer, storing or processing.

Data Protection

We are committed to taking reasonable steps to protect the individual identifying information that you provide to us

• We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
• All information you provide to us is stored on our secure servers.
• Any payment transactions will be encrypted using Transport Layer Security (TLS).
• Where we have given you (or where you have chosen) a password or PIN which enables you to access certain parts of our website, you are responsible for keeping this password or PIN confidential.
• We ask you not to share your password and PIN with anyone at any time, including any representative who is or claims to be authorized by Galva Coat Industries

Data Security Controls

• Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.
• We restrict access of your personal information to those employees of Galva Coat Industries, who have a business reason for knowing such information.
• We continuously educate and train our employees about the importance of confidentiality and privacy of customer information.
• We maintain physical, electronic, and procedural safeguards that comply with the relevant laws and regulations to protect your personal information from any unauthorised access.
• We would not directly sell any of or all your data to a third party where such use of data is not required for the purpose of providing Galva Coat Industries services or offers.

Access of Information

Data Security Controls

• Depending on applicable laws, you will always have a way to access or correct your Personal Data unless there are practical, contractual, and legal reasons that would prevent us from doing so.
• You have the right to ask us not to process your personal data for marketing purposes by contacting admin@galvacoat.ae.
• Our website may, from time to time, contain links to and from the Apps of our partner networks, advertisers, and affiliates. If you follow a link to any of these Apps, please note that these Apps have their own privacy policies and that we do not accept any responsibility or liability for these policies.
• Please check these policies before you submit any personal data to these Apps.
• This Privacy Policy is effective from 19/07/2022. We will post any material changes that we may make to this Privacy Policy in the future on our website and, where appropriate.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.